|
|
Shipping and Handling FAQ |   | How does FREE ground shipping on all orders over $99 work? | | How does FREE Express shipping on all orders over $149 work? | | How does FREE Rush Shipping Fridays work? | | What are my other shipping options and charges? | | Holiday Shipping Calendar | | Is there any other way to receive free shipping? | | Do you ship to APO and FPO addresses? | | When will my order be shipped? | | How do I track my order? | | | How does FREE ground shipping on all orders over $99 work?
Purchase $99 of merchandise on the website and you'll receive free ground shipping. To qualify the total merchandise value must be $99. Tax is not included. All online orders that qualify will be shipped via standard ground and will usually take 5-7 business days to arrive.
Please note: This promotion can be discontinued at any time.
| | | How does FREE Express shipping on all orders over $149 work?
All orders totaling $149 (not including tax) or more purchased on the website are eligible for free express shipping. Orders usually ship within three business days. Orders placed after 3pm Eastern Standard Time on Fridays and during the weekend will be processed at the beginning of the following week.
Please note: This promotion can be discontinued at any time.
| | | How does FREE Rush Shipping Fridays work?
For website orders placed on Fridays ONLY, enter the special promo code at checkout, and you will receive free rush shipping. Orders usually ship within three business days. Orders placed after 3pm Eastern Standard Time on Fridays and during the weekend will be processed at the beginning of the following week.
Please note: This promotion can be discontinued at any time.
| | | – back to top | |
| | What are my other shipping options and charges?
Your shipping options are as follows:
Shipped via UPS: - Free Shipping To Store (5-7 Business Days)
|
- Express (2-3 Business Days)
|
- Ground (5-7 Business Days)
|
- U.S. Territories: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands (2-3 weeks)
|
Shipped via USPS: Orders usually ship within three business days. Orders placed after 3pm Eastern Standard Time on Fridays and during the weekend will be processed at the beginning of the following week. Shipping Charges are calculated on the subtotal of your order prior to the addition of sales tax and on the type of shipping option you request. On average, you will be charged less than the actual cost of shipping your merchandise to you. Additionally, you are never charged a handling fee to process your order or pay for shipping materials. When you check out, you will be able to see exactly how much you are being charged for your shipment. See below for sample shipping charges. Sale subtotal | MW standard 5-7
business days | MW express 2-3
business days | MW rush 1-2
business days* | | up to $50.00 | $6.95 | $12.95 | $19.95 | | up to $75.00 | $7.95 | $13.95 | $20.95 | | up to $98.99 | $9.95 | $15.95 | $22.95 | | up to $125.00 | FREE | $17.95 | $24.95 | | up to $148.99 | FREE | $19.95 | $26.95 | | up to $175.00 | FREE | FREE | $28.95 | | up to $200.00 | FREE | FREE | $30.95 | | up to $300.00 | FREE | FREE | $32.95 | | up to $400.00 | FREE | FREE | $34.95 | | up to $500.00 + | FREE | FREE | $36.95 |
*For website orders placed on Fridays ONLY, enter the special promo code at checkout, and you will receive free rush shipping.
For any questions on weights and rates not displayed, please contact us. | | – back to top | |
| | Holiday Shipping Calendar
Shipping Method | Order Deadline*
(for orders to arrive before…) | | Last day for Ground shipping (5-7 business days) | December 14, 2009 | | Last day for Express shipping (2-3 business days) | December 17, 2009 | | Last day for Rush shipping (1-2 business days) | December 20, 2009 |
* (Please note: Men’s Wearhouse is not responsible for delivery delays due to unforeseen circumstances beyond our reasonable control- i.e., severe weather, natural disasters or strikes.)
| | – back to top | |
| | Is there any other way to receive free shipping?
Men's Wearhouse offers free shipping to any one of our store locations nationwide. The store you select will contact you upon receipt of your merchandise to arrange a pickup at your convenience. To take advantage of this offer, choose the Free Shipping To Store shipping option when you select your shipping method during the checkout process. | | – back to top | |
| | Do you ship to APO and FPO addresses?
Yes. APO and FPO orders are shipped via the USPS ground only and take 2 - 6 weeks; however, transit times will vary depending on operational conditions and the unit of the addressee. Those in established bases should continue to receive regular service, while those in forward areas or engaged in operations may experience longer arrival times due to logistical constraints, according to the Military Postal Service Agency. | | – back to top | |
| | When will my order be shipped?
Orders usually ship within three business days. Orders placed after 3:00 p.m. Eastern Standard Time on Fridays and during the weekend will be processed at the beginning of the following week. | | – back to top | |
| | How do I track my order?
You must be a registered user to track your order online. You can track your order online by accessing the Order Status/History page. To go there now click here. You can also check the status of your order by calling us toll-free at 1-877-986-9669 for assistance. Please have your Order Confirmation Number available. Or you can track by using the assigned courier's internet address and tracking number in you shipping confirmation e-mail. (ex. http://ups.com) | | – back to top | |
| You still haven't answered my question. What do I do? If you have further questions, you may contact us in the following ways:
- E-mail us.
- Call us toll-free at: 1-877-986-9669
- Fax us at: 281-776-7038
- Our business hours are Monday-Friday: 8:00 a.m. to 9:00 p.m. CST
Saturday: 9:00 a.m. to 6:00 pm CST
Sunday: CLOSED - Write us at:
Men's Wearhouse
Customer Relations
6380 Rogerdale Rd
Houston, Texas 77072
Attn: Dept. EC561
|
| | | |
