|
 | STORE LOCATIONS
|
|
 | Which stores offer tuxedo rental? How do I find the store nearest me? |
|
| TUXEDO RENTAL BASICS
|
|
| Do I need to make an appointment? |
| How far in advance should I rent my tuxedo? |
| What sizes & styles are available? |
| Can I measure myself? |
| What if I have a question about my tux order? |
| What if I change my mind or have to cancel my order? |
| Is a deposit required? |
| When do I pay for the tuxedo? |
| What about group orders? |
| What if some wedding party members live in another city or out of state? How do I get them fitted? |
| When may I pick up my tuxedo? |
| What happens if the tuxedo does not fit? |
| Can Men's Wearhouse help with the groomsmen's gifts? |
|
| TUXEDO STYLE [ETIQUETTE]
|
|
| Should I rent or should I purchase a tuxedo? |
| Who should wear a tuxedo at my wedding? |
| Should all members of a wedding party wear matching tuxedos? |
| Should the wedding party wear vests or cummerbunds? |
| Why are all the rental tuxedos black? What if I need a different color to match my wedding colors? |
| What about wearing tailcoats? |
| What is a cutaway? |
| When can I wear a white dinner jacket? |
| Why should I rent shoes? |
| Should my prom outfit match my date's dress? |
| I've been invited to an event described as "festive attire." What does this mean? |
| What does it mean when an invitation says "black tie invited?" |
|
| ONLINE WEDDING PARTY DEPOSIT
|
|
| What are the next steps after making my wedding party deposit online? |
| Is my online deposit refundable? |
| How do I get my online deposit refund? |
| Can this offer be combined with another? |
| Can I change my offer after I’ve made an online deposit? |
| Can I use my group manager after making my online deposit? |
|
| AFTER THE EVENT RETURNS
|
|
| When does the tuxedo need to be returned? |
| Do I have to return my tuxedo at the same store where I picked it up? |
| What if I'm going on a cruise or an extended honeymoon or vacation? How do I return my tuxedos? |
|
|
| Which stores offer tuxedo rental? How do I find the store nearest me?
Tuxedo Rentals are available in all of our Men's Wearhouse store locations. To find a store near you that features our Rental Service, visit our Store Locator. Once you have located the store in your area, look for the bow tie. This indicates that the store does offer Tuxedo Rentals. You can also call 1-800-776-SUIT (7848) to be connected directly with the store nearest you. They can answer any questions that you may have. | | – back to top | |
|
| Do I need to make an appointment?
We recommend you schedule an appointment with a Formalwear Consultant. Simply call our Tuxedo Appointment Center at 1-888-466-9889 or contact your local store to find out best times to come in. To locate a store, click here or call us at 1-800-776-SUIT(7848). | | – back to top | |
|
| How far in advance should I rent my tuxedo?
We recommend that you contact the store nearest you or schedule an appointment as soon as you know of an event for which you will need a tuxedo. It is never too early to come in and reserve your desired selection. The minimum time required is 14 days before the event is scheduled. For any rental order placed sooner than 14 days before the event, a $20 "rush" fee will be applied to the order. For a wedding we recommend that you book your wedding party and select the tuxedo styles at least two months before the wedding date, but you’re welcome to come in 7-8 months in advance if you want to simply check it off your list! | | – back to top | |
|
| What sizes & styles are available?
You can view a sample selection of our Tuxedo Rental merchandise on our web site. To view a complete catalog of formalwear and accessories available for rental, please visit a store in your area. Sizes will vary depending on the style of garment and most of our styles also come in children’s sizes. For specific information regarding sizes, please contact your local Men's Wearhouse store. | | – back to top | |
|
| Can I measure myself?
We recommend that you do not measure yourself. You can have professional measurements taken free of charge at any of our over 1,000 locations nationwide. To be connected to the Men's Wearhouse nearest you, please call 1-800-776-SUIT(7848) or visit our Store Locator | | – back to top | |
|
| What if I have a question about my tux order?
If you have a question regarding your order, please contact the store where the order was placed. | | – back to top | |
|
| What if I change my mind or have to cancel my order?
If you need to make a style change to your order or cancel please contact your booking store. If you need to make a style change or cancel your order prior to 14 days before the event date, there is no fee. However, if you need to make a style change or cancel your order sooner than 14 days prior to the scheduled event, there will be a $20 fee. In the case of a wedding party cancellation, the $40 group deposit will be forfeited; however each member of the wedding party will have his deposit refunded. | | – back to top | |
|
| Is a deposit required?
Yes, for an individual rental we require a minimum deposit of $20 at the time you book your order. For weddings and other group rentals, we require a minimum deposit of $40 for the group and each member of the group is required to pay the individual deposit of $20. For each tuxedo rented there is a mandatory and non-refundable damage and handling fee of $7. | | – back to top | |
|
| When do I pay for the tuxedo?
Men's Wearhouse will ask for a $20 deposit to reserve the tuxedo, and the balance is due upon pick-up. | | – back to top | |
|
| What about group orders?
Please contact the Men's Wearhouse store in your area to obtain information regarding group orders. | | – back to top | |
|
| What if some wedding party members live in another city or out of state? How do I get them fitted?
When you register your wedding party we will assign a group number to the wedding party and assign a reservation number to each member of the party who will be renting a tuxedo. Any member of the wedding party can then go into any Men's Wearhouse store across the country and provide the employee on duty with the group number. We'll take care of the rest. To be connected to the Men's Wearhouse nearest you, please call 1-800-776-SUIT(7848) or visit our Store Locator . | | – back to top | |
|
| When may I pick up my tuxedo?
The tuxedos arrive in the store two business days prior to the event date. As they arrive, the store will call you to come in for a final fitting. Earlier fitting dates are possible when the arrangements have been made in advance, prior to pick-up. | | – back to top | |
|
| What happens if the tuxedo does not fit?
Men's Wearhouse stores have a tailor shop and trained staff on site for minor alterations (such as adjusting the sleeve or trouser length). In the event that an item needs to be re-ordered, Men's Wearhouse will do everything possible to arrange for the item to arrive in the store by the event date. | | – back to top | |
|
| Can Men's Wearhouse help with the groomsmen's gifts?
We offer custom-made and monogrammed dress shirts, which make unique and thoughtful groomsmen's gifts. Custom dress shirts are cut to the groomsman's distinctive measurements and unique fit preferences and can include his monogram. We also offer a wide selection of personalized engraved gifts that are perfect for any special occasion. We specialize in gifts for the wedding party, including groomsmen's, ushers' and bridesmaids' gifts. To learn more click here . | | – back to top | |
|
| Should I rent or should I purchase a tuxedo?
Fortunately, Men's Wearhouse gives you both options. As a rule, if you expect to wear a tuxedo more than two or three times in the next few years, it might be more economical to buy your own tuxedo. | | – back to top | |
|
| Who should wear a tuxedo at my wedding?
A good rule of thumb is to have all the men you want in your wedding photos to wear tuxedos. Obviously the groom and his attendants should be in tuxedos, but you should also consider other family members, including fathers, brothers and grandfathers, as well as the ushers. You may also consider having any entertainers, photographers and videographers wear tuxedos for a polished and sophisticated presentation. | | – back to top | |
|
| Should all members of a wedding party wear matching tuxedos?
Yes, it is very important that all men in a wedding party wear matching tuxedos. However, some brides prefer to have the groom wear a different style or color tuxedo. While this is an option, we suggest that you take a more subtle approach and select a different color for the groom's accessories (vest and tie). Our guess is that even if the groom is dressed the same as all the other groomsmen, the bride will still be able to identify him. | | – back to top |
|
| Should the wedding party wear vests or cummerbunds?
This is a matter of personal preference. Currently formal vests are more popular than cummerbunds due to the ability to coordinate color with bridesmaids’ dresses so we recommend that your party wear vests. Additionally, vests have a more "finished" look than cummerbunds and tend to look better when gentlemen remove their tuxedo jackets during the reception. | | – back to top |
|
| Why are all the rental tuxedos black? What if I need a different color to match my wedding colors?
Not all of the tuxedos offered by Men's Wearhouse are black. In addition to many black tuxedos, our rental program currently features at least one model in chocolate brown, as well as a limited selection of tuxes in white, grey and ivory. Other available options include a white dinner jacket and a gray cutaway (morning coat) model, which is worn with gray striped slacks. Despite the fact that some manufacturers insist on offering tuxes in a wide palette, the colors listed above are the only appropriate colors for adult men to wear on formal occasions. Black formal wear in particular will not clash photographically with your wedding colors. Nothing dates your wedding photos more quickly than selecting an unconventional hue for your tuxedos. On the other hand, a black tuxedo represents timeless elegance. | | – back to top |
|
| What about wearing tailcoats?
Tailcoats often referred to as "tails," are the most formal of all formal attire. They are only worn after sundown, unless the event begins earlier then l extends into the evening. They usually require a white pique shirt, a white pique vest and a matching bow tie. | | – back to top |
|
| What is a cutaway?
Cutaway coats, also commonly referred to as "morning coats," are worn during the day and are not to be worn after sundown. These coats do not have satin lapels and are available in black and gray. The gray coat is worn with gray striped slacks and is the traditional attire for morning weddings. The black coat is worn with black tuxedo slacks and is acceptable attire for any part of the day. | | – back to top |
|
| When can I wear a white dinner jacket?
The usual timeframe for wearing white dinner jackets is Memorial Day through Labor Day, and a strict traditionalist would tell you that you they should only be worn during the day, not in the evening. In fact, the traditionalist might even go so far as to tell you that if the event extends into the evening, you should change out of your white dinner jacket and into a black tuxedo coat at 5:00 or 6:00 P.M. However, as conventions today are less stringent than in the past, it is generally considered acceptable to wear a white jacket throughout the entire event. If your wedding party members will be wearing white jackets, we recommend that you ask the gentlemen to bring their jackets to the wedding in clothing bags and have the wedding photographs taken before the ceremony. The white jackets attract everything that isn't white, like makeup, punch, food—you get the idea. | | – back to top |
|
| Why should I rent shoes?
Do you really want to leave it to chance that everyone in the wedding party will have the appropriate shoes to wear with their tuxedo? Make sure your wedding photos turn out perfectly by having every man in the wedding party wear matching shoes. | | – back to top |
|
| Should my prom outfit match my date's dress?
Color coordinating with your prom date's dress can be a nice touch, but it is certainly not mandatory. (Of course, your date might think otherwise, so you should check with her.) When coordinating color, you should only incorporate the color of your date's dress into your accessories, namely your tuxedo tie and vest or cummerbund (or your dress shirt and tie if you're wearing a suit). Your clothing (meaning your tuxedo, suit, sport coat, etc.) should most definitely not match the color of your date's dress, unless your date's dress happens to be white or black. | | – back to top |
|
| I've been invited to an event described as "festive attire." What does this mean?
Unfortunately, this is one of those descriptions in men's attire that does not have an easy or settled answer. Indeed, most men undoubtedly expect a festive atmosphere at any party. Many men assume that a festive occasion requires attendees to dress up in formal or semi-formal wear. However, others believe "festive attire" implies fun, relaxed, or casual clothing. Still others use "festive attire" to describe holiday-themed attire. It is really the host's responsibility to convey what he or she means by the phrase "festive attire," so you should not hesitate to call the host and ask. | | – back to top |
|
| What does it mean when an invitation says "black tie invited?"
"Black tie invited" can be thought of as a slightly more forceful request than "black tie optional." It means that you should wear formal attire (a tuxedo and accessories) if possible. | | – back to top |
|
| What are the next steps after making my wedding party deposit online?
By registering with us and making your deposit online, you have locked in your special offer. The next step is to visit a store near you or call 1-888-466-9889 to schedule an appointment with a formalwear consultant. At that time you will choose your tuxedo style, color and accessories, have your fiancé measured for fit, then finalizing your wedding group reservation by making an additional $30 deposit ($40 total, fully refundable if your groom qualifies for a free tux rental or if your group reservation is cancelled 14 days, or more, from your scheduled wedding date). | | – back to top |
|
| Is my online deposit refundable?
Yes, your deposit is fully refundable if your groom qualifies for a free tux rental or if your group reservation is cancelled 14 days, or more, from your scheduled wedding date. | | – back to top |
|
| How do I get my online deposit refund?
Call or visit a store near you or call 1-888-466-9889. Be sure to let the customer service person know that you made your deposit online and have your reservation and group numbers available for reference. | | – back to top |
|
| Can this offer be combined with another?
Offers are not combinable unless otherwise noted. | | – back to top |
|
| Can I change my offer after I’ve made an online deposit?
If you are made aware of a different offer that you would prefer, please consult with your formalwear consultant to see what options you may have. | | – back to top |
|
| Can I use my group manager after making my online deposit?
Once you make your online deposit you will have immediate access to your group manager, however, until you visit a store and choose your styles, there won’t be much for you to see or do. The beauty of the group manager is the ability to share your chosen ensemble with your entire wedding party, help them schedule their fittings and track their progress and status. Tip: visit a store near you to choose your tux ensemble and start sharing your selection with your wedding party today! | | – back to top |
|
| When does the tuxedo need to be returned?
You should return your tuxedo the day after the event. A $20 late fee will be charged for each day the tuxedo is not returned after the return date. | | – back to top |
|
| Do I have to return my tuxedo at the same store where I picked it up?
No, you may return your tuxedo to any Men's Wearhouse store | | – back to top |
|
| What if I'm going on a cruise or an extended honeymoon or vacation? How do I return my tuxedos?
We offer one and two week rentals. Please contact the Men's Wearhouse store nearest you for more information. To be connected to the Men's Wearhouse nearest you, please call 1-800-776-SUIT(7848) or visit our Store Locator . | | – back to top | |
|
You still haven't answered my question. What do I do? If you have further questions, you may contact us in the following ways:
- E-mail us.
- Call us toll-free at: 1-800-851-6744
- Fax us at: 281-776-7038
- Our business hours are Monday-Friday: 8:00 a.m. to 9:00 p.m. CST
Saturday: 9:00 a.m. to 6:00 pm CST
Sunday: CLOSED - Write us at:
Men's Wearhouse
Customer Relations
6380 Rogerdale Rd
Houston, Texas 77072
Attn: Dept. C105
|
