Privacy Policy

Updated June 21, 2016

The Men’s Wearhouse, Inc. (“Men’s Wearhouse”, “us”, “our”, or “we”) is committed to protecting your privacy. This Privacy Policy describes the types of information we collect from and about you when you (a) visit the MensWearhouse.com website (“Site”), (b) download a Men’s Wearhouse mobile application (“App”), or (c) shop at our stores (“Stores”). The Site, App, and Stores are collectively the “Services.” This Privacy Policy also explains how we may use and disclose such information through the Services, as well as your ability to control certain uses of it. You should review this Privacy Policy from time to time as it may be changed. By using any of the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you have any questions regarding this Privacy Policy, please contact us at 1-800-851-6744 or Email us.

INFORMATION COLLECTION

• Information You Provide

Men’s Wearhouse collects personal information from you when you choose to share it with us. This may include when you use our Services, register for an online account, make a purchase, request information from us, sign up for newsletters or our email list, use our service, participate in a survey or promotion, or otherwise contact us. The personal information we collect may include:

• Name
• Mailing / Shipping Address
• Phone Number
• E-Mail Address
• Birth Date and/or Year of Birth
• Year of Graduation from High School
• Credit Card Information
• Order information
• Geographic location
• Personal information volunteered by visitors during registration / purchase.

 

• Information Automatically Collected

We may use cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), or other technologies to collect certain information about visitors to our Site or App and interactions with our emails and online and mobile advertisements, and to allow Men’s Wearhouse to keep track of analytics and certain statistical information which enables us to improve our Services and provide you with more relevant content and advertising on our Site or App, and through other sites or apps.

For example, we may automatically collect certain non-personal information from you, including but not limited to the browser or operating system you use on your mobile device or computer, Internet Protocol (“IP”) address, unique device identifier of any of your computer(s) or device(s) that are used to access the Site or App, Internet connection speed and duration, device type, geographic data, browser type, operating system, and the domain name from which you accessed the Services. We also may collect information about your use of the Site or App, including the date and time you visit the Site or App, the areas or pages of the Site or App that you visit, the amount of time you spend viewing or using the Site or App, the number of times you return to the Site or App, other click-stream or site usage data, emails that you open, forward or click-through to our Site or App, and other sites that you may visit.

• Tracking Options and California Do Not Track Disclosures

Certain parts of our Site and App require cookies. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or through the App or take full advantage of all of our offerings. Check the “Tools” or “Help” tabs in your browser (or your mobile device privacy settings) to learn how to change your cookie and other tracking preferences.

Our system may not respond to Do Not Track requests or headers from some or all browsers. To learn more about the use of cookies or other technologies to deliver more relevant advertising and to know your choices about not having this information used by certain service providers, please click here. On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

• Information Collected From Other Sources

We may obtain information about you from other sources, including social networks that you use to connect with Men’s Wearhouse. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity. We may combine this information with the information we collect from and about you to help us tailor our communications to you and to improve our Site.

• Combination of Information

We may combine the information we receive from and about you, including information you provide to us in-store and online with information we automatically collect when you visit our Site or App, as well as information collected from third parties or other online and offline sources.

INFORMATION USE

Men’s Wearhouse may use the information we collect from and about you for any of the following purposes:

• To validate, confirm, verify, fulfill, deliver, and track your order (including to process payment card transactions, arrange for shipping, handle returns and refunds, and contact you about your order or delivery of your order, including via telephone or e-mail);
• To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App or to retrieve your shopping cart during a future visit;
• To protect the security or integrity of the Site, App, and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users;
• To provide you with customized Site or App content, targeted offers, and advertising on the Site or App, or across the Internet on third party sites;
• To contact you with information, newsletters, marketing, promotional materials, or discounts from Men’s Wearhouse or on behalf of our partners and affiliates;
• To respond to your inquiries, and contact and communicate with you when necessary;
• To develop new products or services and to conduct analysis to enhance current products and services;
• To review the usage and operations of our Site or App, and improve our content, products, and services;
• To address any problems with the Site, App or our business; and
• As otherwise described to you at the point of data collection

Additionally, if you use the Site to connect with third party services you authorize us to use information from and about you, on your behalf, to interact with these third party services based on your requests.

INFORMATION SHARING

At Men’s Wearhouse, we are committed to protecting our relationship with our customers, and we do not sell or rent any of your personal information to any third party. We may share the personal information we collect from and about you in the following ways:

1. With Men’s Wearhouse affiliates and subsidiaries (including those affiliated companies in the Tailored Brands corporate family of companies, such as Jos. A. Bank, Moores Clothing for Men, Joseph Abboud, K&G Fashion Superstore, MW Cleaners, Twin Hill, Alexandra, Dimensions and Yaffy, and any future additions to the Tailored Brands corporate family);
2. To our third party service providers that provide business, professional or technical support functions for us, including, but not limited to, fulfilling or shipping your order, completing your transaction, processing your Men’s Wearhouse credit card application, or those that assist us in our own marketing efforts.
3. With our select partners, affiliates, and other third parties that we believe may have offers of interest to you. For example, we may have joint marketing arrangements, to assist in our or their marketing and merchandising efforts. In those cases, such partner may collect or receive personal information from or about you.
4. As necessary, if we believe that there has been a violation of our Terms of Use or to protect the property, interests, and rights of Men’s Wearhouse, its affiliates, subsidiaries, or other third party;
5. To respond to judicial or legal process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and
6. As otherwise described to you at the point of collection.

Men’s Wearhouse may share with third parties aggregate or anonymized non-personal information about visitors to the Site or App without restriction as to use, including for the third parties’ own marketing or analytics use.

Finally, Men’s Wearhouse may sell or purchase assets during the normal course of our business. In the event all or a portion of the assets owned or controlled by Men’s Wearhouse, or any subsidiary or affiliated entity are sold, assigned, transferred or acquired by or to another company, information we have collected from or about you, including personal information and aggregate or anonymized non-personal information, may be among the transferred assets. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through these Services in a manner that is consistent with this Privacy Policy.

INFORMATION SECURITY

We have taken certain reasonable administrative, technical, and physical steps designed to protect the information we collect from and about our customers and Site and App visitors. For instance, when you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL). While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

INTERNATIONAL ORDERS AND USERS

For customers who reside outside of the United States, including in Canada and the European Economic Area, your personal information may be transferred and/or stored outside of your home country, including the transfer of your personal information to the United States, where our servers are located. When you use this Site and/or provide permission to share your personal information with us, your information is protected by this notice of privacy practices and you consent to the transfer of personal information outside of your home country. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate Regardless of where your personal information is stored, the protections described in this Privacy Policy will be adhered to and you will be able to access and update your personal information as described herein.

MEN’S WEARHOUSE RATINGS AND REVIEWS OR SOCIAL MEDIA SITES

As a convenience to our customers, Men’s Wearhouse provides access to Ratings and Reviews on our Site and through our App. Men’s Wearhouse also has profiles on social networking sites. Please remember that any information disclosed in this area is available to the public. The dissemination of any personal information you provide in this area is beyond our control and you should therefore exercise caution before disclosing any personal information.

CHIDREN’S PRIVACY

Men’s Wearhouse is very concerned about the safety of children using the Internet. We do not direct the Site or App to, nor do we knowingly collect personal information from, any visitor under the age of 13.

If we discover that a visitor under the age of 13 has registered without parental consent, we will remove his or her registration information from our files.

LINKS TO OTHER SITES AND SERVICES

This Site may include links to other third party websites that are not within our control. These websites have their own policies about privacy and security, which you should review before using those sites. Men’s Wearhouse does not assume any responsibility for these linked sites and provides these links solely for the convenience of our customers.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may opt-out of our disclosure of personal information to third parties affiliated companies for their direct marketing purposes. To opt out, please contact us, using the methods described below. You must put the statement “Your California Privacy Rights” in the subject field, and include your full name, email address and postal address. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

Non-affiliated third parties are independent from Men’s Wearhouse and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.

If you are under the age of 18 and have a profile on our Site, you may ask us to remove reviews or other content that you posted on the Site by contacting us, using the methods described below. Please allow 30 days to process your request. Please note that, subject to applicable law, processing your request may not ensure complete removal of content you posted.

OPTIONS REGARDING THE USE OF YOUR INFORMATION

If you have any questions, comments, or concerns, or if you prefer to “opt out” of having information used for purposes not directly related to placement, processing, fulfillment or delivery of a product order, you may:

1. Contact us in one of the following ways:
    
   • Call: 800-851-6744
     Fax: 281-776-7038
     Hours of Operation:
          Monday-Friday: 8:00 a.m. to 11:00 p.m. CST
          Saturday: 9:00 a.m. to 8:00 p.m. CST
          Sunday: 10:00 a.m. to 8:00 p.m. CST
   
   
   • Email Us
   
   
   • Write us at:
     Men’s Wearhouse
     Customer Relations
     6380 Rogerdale Rd
     Houston, Texas 77072
     Attn: Online Customer Relations
   
    
2. Opt out of Email Marketing:
   
   At all times, you have the option of “opting out” of receiving future e-mail marketing messages from Men’s Wearhouse by clicking on the “unsubscribe” link at the bottom of an e-mail marketing message, or by logging into your Site account, selecting "Communication Preference" and unchecking the box indicating that you wish to receive e-mails. Please allow 10 business days for your request to take effect.
   
   REVISIONS TO THIS PRIVACY POLICY
   
   Men’s Wearhouse reserves the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. When we do, we will post the change(s) on the Site. Your continued use of the Site following the posting of changes to these terms means you accept these changes. If we change the Privacy Policy in a material way, we will provide appropriate notice to you.